Online Banking

Reset Your Online Banking Password

In order to use this service, you will need to register for this option prior to being locked out of online banking.

 

If you have forgotten your Online Banking PIN or have gotten locked out of our online banking services, you now have the ability to Reset Your Online Banking PIN.  In order to use this new option, you must complete the following steps:

  1. Log in to online banking using your Online Banking ID and PIN.
  2. Click on the Options tab.
  3. Under Modify Personal Settings, establish a PIN Reset question and PIN Reset answer.  In the future, when you reset your Online Banking PIN, you will be asked to answer the reset question that you have established.  Your answer must match the reset answer (case sensitive) in order to reset your Online Banking PIN.


After you have established this information on file, you can utilize the Reset Online Banking PIN link on the login screen of online banking.

If you have not established the Reset Online Banking PIN services ahead of time, our Electronic Services Department can assist you.  Please call (989) 772-9471 or (800) 651-9111, Monday through Friday, 8:30 a.m. 4:30 p.m. Eastern Time.  For security reasons, we cannot reset your Online Banking PIN using an email request.