It has been brought to our attention that a scammer is sending letters to Isabella Bank customers with our logo on it to appear real. In the letter the fraudster claims that a recent security incident may have impacted the customers’ accounts. The fake letter also mentions that a dedicated representative has been assigned to assist the customer through the process of securing their accounts and investigating the unauthorized access.

If you get one of these letters in the mail, or any other suspicious phone call, text message, or email give us a call at (800) 651-9111. Our call center’s hours are listed below:

Monday - Friday: 8:00 a.m. to 7:00 p.m.
Saturday: 9:00 a.m. to 1:00 p.m.

Visit our security tips page for more information on how to protect yourself from scams and view our contact policy.