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Coronavirus Update:


05-08-2020 

SBA Paycheck Protection Program Information

We recognize there are still unanswered questions surrounding various aspects of the Paycheck Protection Program (PPP), including the details and process of applying for loan forgiveness. Isabella Bank is regularly communicating with the Small Business Administration (SBA) to ensure we receive information as soon as it is available in order to share this information with you. Please click here for the letter we recently emailed to our PPP Loan Borrowers.

 


04-22-2020 

Extended Digital Banking Services!

We realize that digital banking will continue to be the best option over the next several weeks.  Our ATM, Telephone, Mobile, and Online Banking are available 24/7 for your convenience. Click here to watch our Online Banking video tutorial.

In an effort to make electronic banking as convenient for our customers as possible, we will be reversing all mobile deposit fees and waiving all Bill Pay and Person-to-Person (P2P) fees assessed through May 31, 2020.


04-17-2020 

On April 16th 2020, the Small Business Administration (SBA) announced the $349 billion authorized for Paycheck Protection Program (PPP) loans has been exhausted, and the SBA is no longer accepting applications for PPP loans.  

Unless additional funding is approved loan applications received by us, but not yet submitted to the SBA, will not be able to be completed. We are working with those who submitted an application, but were not approved prior to the stop of applications, to identify alternative solutions. 

We understand the impact this will have and the loan team is working diligently to provide solutions to help our customers through this difficult time. Please contact your commercial lender to discuss other options.


04-10-2020 

For the safety of our employees, customers, shareholders, and communities, Isabella Bank locations are drive-thru or by appointment only until further notice.

Our drive-thrus will remain open and we are happy to serve you by appointment.  We will continue to evaluate the situation and determine lobby hours as recommendations by the Center for Disease Control are available. 

To schedule an appointment, please contact your local branch, or call us at 800.651.9111.  Click here for a list of our locations and hours.

Offices without drive-thrus will be available as follows:

  • Mt. Pleasant – Broadway Office Will remain open by appointment only, please use the drive-thru at 200 S. University in Mt. Pleasant for teller transactions.
  • Clare South: Will remain open by appointment only, please use the drive-thru office at 1125 N. McEwan St. in Clare.
  • Saginaw Downtown: Will remain open by appointment only, please use the drive-thru office at 4975 Bay Rd in Saginaw.

We realize that digital banking may be the best option over the next several weeks.  Our ATM, Telephone, Mobile, and Online Banking will be available 24/7 for your convenience. Click here to watch our Online Banking video tutorial.

In an effort to make electronic banking as convenient for our customers as possible, we will be reversing all mobile deposit fees and waiving all Bill Pay and Person-to-Person (P2P) fees assessed through May 31, 2020.


03-30-2020 

COVID-19 Loan Assistance Programs

From all of us at Isabella Bank, we hope you are staying safe and healthy. As your financial partner, we know you may be experiencing some hardships related to the effects of the COVID-19 crisis. As a community bank, we are here to help you through these circumstances. We have developed some assistance programs designed to help you manage your finances. Our team is available to find the best solution to fit your need.   

Consumer Assistance: If you are facing financial hardship due to sickness or workplace closure, we have programs available to help you with your home, auto, and personal loans for up to 90 days with no credit impact or late fees.

Effective immediately, borrowers who have a loan that is in good standing will be eligible for loan assistance for up to 3 months. 

Please note, loan assistance may result in additional interest over the life of your loan if no payments are made during this time. Due to this, if you have the ability to make your regular monthly payment or have had your loan less than 6 months, we strongly encourage you to make your payments.

Loans eligible for deferral include:  

  • Auto, boat, R.V., motorcycle, motor sports, other collateral loans, and fixed payment personal loans 
  • Mortgage loans* 
  • Closed end home equity loans

What does this mean for you:

  • You could opt in to loan assistance for up to 3 months.
  • This will not negatively impact your credit score, and you will not be reported as late to the credit reporting agencies.
  • Late fees will not be charged during the deferral period.
  • Your loan's maturity date may be extended by the length of the deferral period.
  • If you have credit life insurance for your loan, your coverage will terminate as of the original maturity date of your loan.
  • If your loan is protected with GAP Waiver, a deferred payment may leave an unpaid balance on your loan in the event of a claim and will still terminate at the original maturity date of your loan

*If your Mortgage loan includes an escrow account that pays PMI, homeowners insurance, or property taxes, you can opt to make voluntary escrow payments to avoid an escrow deficiency when the next annual escrow analysis is performed. Otherwise, you will be required to make up the deficiency in equal monthly payments over a twelve (12) month period. This may result in an increase in the monthly escrow payment.

To discuss your options, contact your local branch or our customer call center at 800.651.9111.

Business Assistance: As a business customer, we know you may be facing significant challenges. We have a variety of solutions to help you navigate your finances during this time. We offer short term lines of credit, SBA disaster loans, or can provide modifications to your existing loans. You may even qualify for one of the government relief programs. 

To discuss your options, contact your local commercial lender or our customer call center at 800.651.9111.


03-19-2020 

Our crisis response team continues to meet regularly to monitor and evaluate the COVID-19 pandemic. For the safety of our employees, customers, shareholders, and communities, beginning Friday, March 20 – Monday, April 13, Isabella Bank locations are drive-thru or by appointment only. 

Our drive-thrus will remain open and we are happy to serve you by appointment.  We will continue to evaluate the situation and determine lobby hours as recommendations by the Center for Disease Control are available. 

To schedule an appointment, please contact your local branch, or call us at 800.651.9111.  Click here for a list of our locations and hours.

Offices without drive-thrus will be available as follows:

  • Mt. Pleasant – Broadway Office Will remain open by appointment only, please use the drive-thru at 200 S. University in Mt. Pleasant for teller transactions.
  • Clare South: Will remain open by appointment only, please use the drive-thru office at 1125 N. McEwan St. in Clare.
  • Saginaw Downtown: Will remain open by appointment only, please use the drive-thru office at 4975 Bay Rd in Saginaw.

We realize that digital banking may be the best option over the next several weeks.  Our ATM, Telephone, Mobile, and Online Banking will be available 24/7 for your convenience. Click here to watch our Online Banking video tutorial.

In an effort to make electronic banking as convenient for our customers as possible, we will be reversing all mobile deposit fees and waiving all Bill Pay and Person-to-Person (P2P) fees assessed through April 30, 2020.


03-18-2020

We are open for appointments, Please do not visit any of our locations if you are experiencing any of the following conditions. 

  • You or a family member has a fever
  • You or a family member feels ill
  • You have traveled internationally in the last 4 weeks
  • You or a family member has flu like symptoms

If you meet any of the above conditions, please call us at 800.651.9111. We will provide accommodations to serve you. 


03-13-2020 

As all of us continue to monitor developments regarding the noval coronavirus (COVID-19), we at Isabella Bank, believe it is our role and responsibility to prioritize the health and well-being of our customers and our employees.  I wanted to personally reach out and share a few of the ways we are doing just that, and how we are here to serve you during this time.

First, I want to reassure you we have contingency plans in place designed to ensure we always provide a high level of customer service.  Our employees and departments are prepared to continue providing that level of service while using precautionary measures as recommended by the Center for Disease Control (CDC), World Health Organization (WHO), as well as our State and Local officials.

The members of our contingency planning team will be closely monitoring the situation to make sure we stay abreast of the latest reports and impact of the virus at the local, state, and national levels.  In doing so, we will be best equipped to evaluate the situation and implement additional measures necessary to support our customers, employees, and communities.  

Secondly, if you visit one of our branch locations, please know, the cleanliness of our branches is always a top priority.  Our branches are cleaned regularly and we are educating our staff on best practices as recommended by the CDC.

We would encourage you to access your banking needs from home 24/7 using Isabella Bank’s Online Banking, Telephone Banking, or Mobile App to view transactions, check balances, make payments, make deposits using our mobile app, and more.  Our digital services provide a number of functions allowing you to access your accounts without the need to come into one of our locations.  Information regarding these services can be found at isabellabank.com

If you are not enrolled in Online or Mobile Banking, please call our Customer Service at 800.651.9111.  Our Customer Service team is available Monday – Thursday, 8:30 am – 4:30 pm and Friday, 8:30 am – 6:00 pm.  Our team can assist you with your accounts via the phone and offer solutions to help you with your financial needs.

As we continue to monitor, assess, and implement measures to protect our customers, employees, and communities, I want to also thank you for your continued loyalty to Isabella Bank.  

Jae Evans
Chief Executive Officer

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