Coronavirus Update:
03-19-2020
Our crisis response team continues to meet regularly to monitor and evaluate the COVID-19 pandemic. For the safety of our employees, customers, shareholders, and communities, beginning Friday, March 20 – Monday, April 13, Isabella Bank locations are drive-thru or by appointment only.
Our drive-thrus will remain open and we are happy to serve you by appointment. We will continue to evaluate the situation and determine lobby hours as recommendations by the Center for Disease Control are available.
To schedule an appointment, please contact your local branch, or call us at 800.651.9111. Click here for a list of our locations and hours.
Offices without drive-thrus will be available as follows:
- Mt. Pleasant – Broadway Office Will remain open by appointment only, please use the drive-thru at 200 S. University in Mt. Pleasant for teller transactions.
- Clare South: Will remain open by appointment only, please use the drive-thru office at 1125 N. McEwan St. in Clare.
- Saginaw Downtown: Will remain open by appointment only, please use the drive-thru office at 4975 Bay Rd in Saginaw.
We realize that digital banking may be the best option over the next several weeks. Our ATM, Telephone, Mobile, and Online Banking will be available 24/7 for your convenience. Click here to watch our Online Banking video tutorial.
In an effort to make electronic banking as convenient for our customers as possible, we will be reversing all mobile deposit fees and waiving all Bill Pay and Person-to-Person (P2P) fees assessed through April 30, 2020.
03-18-2020
We are open for appointments, Please do not visit any of our locations if you are experiencing any of the following conditions.
- You or a family member has a fever
- You or a family member feels ill
- You have traveled internationally in the last 4 weeks
- You or a family member has flu like symptoms
If you meet any of the above conditions, please call us at 800.651.9111. We will provide accommodations to serve you.
03-13-2020
As all of us continue to monitor developments regarding the noval coronavirus (COVID-19), we at Isabella Bank, believe it is our role and responsibility to prioritize the health and well-being of our customers and our employees. I wanted to personally reach out and share a few of the ways we are doing just that, and how we are here to serve you during this time.
First, I want to reassure you we have contingency plans in place designed to ensure we always provide a high level of customer service. Our employees and departments are prepared to continue providing that level of service while using precautionary measures as recommended by the Center for Disease Control (CDC), World Health Organization (WHO), as well as our State and Local officials.
The members of our contingency planning team will be closely monitoring the situation to make sure we stay abreast of the latest reports and impact of the virus at the local, state, and national levels. In doing so, we will be best equipped to evaluate the situation and implement additional measures necessary to support our customers, employees, and communities.
Secondly, if you visit one of our branch locations, please know, the cleanliness of our branches is always a top priority. Our branches are cleaned regularly and we are educating our staff on best practices as recommended by the CDC.
We would encourage you to access your banking needs from home 24/7 using Isabella Bank’s Online Banking, Telephone Banking, or Mobile App to view transactions, check balances, make payments, make deposits using our mobile app, and more. Our digital services provide a number of functions allowing you to access your accounts without the need to come into one of our locations. Information regarding these services can be found at isabellabank.com
If you are not enrolled in Online or Mobile Banking, please call our Customer Service at 800.651.9111. Our Customer Service team is available Monday – Thursday, 8:30 am – 4:30 pm and Friday, 8:30 am – 6:00 pm. Our team can assist you with your accounts via the phone and offer solutions to help you with your financial needs.
As we continue to monitor, assess, and implement measures to protect our customers, employees, and communities, I want to also thank you for your continued loyalty to Isabella Bank.
Jae Evans
Chief Executive Officer