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Fraud & Security

Common Scams & Red Flags

Learn how to spot common scams and keep your personal and account information safe.

Don't Fall Victim to Fraud: Stay Vigilant and Informed

Every day, regular people like you lose their hard-earned money to scams. Learn how to spot suspicious texts, emails, and phone calls. 

We will never unexpectedly contact you and ask for personal information. Please call us at 800-651-9111 if you think you have been scammed or notice fraudulent activity on your account. 


Reduce Your Risk of Fraud

  • Set up Two-Factor Authentication (2FA).
  • Never click on a suspicious link requesting personal information.
  • Do not use the same username, pin, or password for multiple online accounts.
  • Use a lengthy, complex password or passphrase that incorporates special characters.
  • Avoid accessing your online banking accounts via a wireless network.
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Read More About Scams

Ever heard of the Frozen Account Scam? Learn how to protect yourself from it on our blog.

Red Flags It's a Scam!

Be on alert when you receive an email, text message, phone call, or mobile payment you are not expecting—it could be a scam. Never click links, open attachments, or share personal info before verifying the source. If you spot any of these red flags, please call us at 800-651-9111. 
account alerts

Unfamiliar Contact Information

Unusual caller ID, email address, or phone numbers.
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You Feel Rushed

Urgent warnings or requests and scare tactics.
spelling errors dictionary

Spelling Errors

Watch for misspelled words or odd grammar.
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Requests for Personal Information

We’ll never ask for your personal information.
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Suspicious Links

Banks rarely, if ever, send links via text.
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Overpayment Claims

This is a tactic scammers use to trick you into sending them money.

Protect Yourself from Common Scams

The banking industry is witnessing a significant surge in text message and phone call scams. These criminals are impersonating Isabella Bank and other financial institutions to deceive you into revealing sensitive personal information.

Be vigilant: these requests are fraudulent. Never share your personal or account details with anyone.

Fraudsters are relentless in their development of scams to outsmart the existing authentication controls put in place to protect your account information. Here are some recent and common scams to look out for.


Tax Scams:

Scammers pose as IRS agents, using phone calls, emails, or text messages to demand immediate payment, threaten legal action, or request sensitive information. It’s important to know the IRS will never call, email, or text you demanding payment or threatening arrest. Instead, they will always contact you first through an official letter by mail. You can verify any IRS contact by calling 1-800-829-1040.


Bank Fraud Text Message and Phone Call Scams:

The banking industry has seen an increase in the number of text message and phone call scams. In ongoing scams, they are impersonating Isabella Bank and other financial institutions in an attempt to mislead consumers into sharing their personal and account information. Please be aware that these attempts are scams, and it is important that YOU DO NOT provide any information to them. As your trusted banking partner, Isabella Bank understands the importance of protecting your personal and account information. We have many layers of security in place to keep our customers’ information safe and protecting that information is paramount to all of us.


Human Voice Replication: 

This is a sophisticated scam where criminals use artificial intelligence to replicate human voices, impersonating family members or trusted individuals to deceive you into revealing sensitive information or sending money. 


Money Mules Fuel Fraud:

What are money mules? Money mules are people who receive and move money obtained by victims of fraud. Some money mules know they’ve been recruited to assist criminal activity, but others become money mules without realizing their activity is benefiting fraudsters.


Keystroke Logging/Virus Attacks: 

Keylogging is a method by which fraudsters record your actual keystrokes and mouse clicks. Keyloggers are "Trojan" software programs that target your computer's operating system (Windows, Mac OS, etc.) and are "installed" via a virus. These can be particularly dangerous because the fraudster has captured your user ID and password and anything else you have typed while online. If you are like most other users and have the same ID and PIN/Password for many different online accounts, you have essentially granted the fraudster access to any company with whom you conduct business. 


Phishing:

Phishing is a scam where fraudsters request personal information from users. While requests are most commonly in the form of an email from an organization you may or may not do business with, they could also be from a phone call, text message or letter. The request is made to look exactly like it came from the organization, complete with company logos and other convincing information. The request usually states that the company needs you to update your personal information or that your account is about to become inactive or frozen, all in an effort to get you to supply your information. Please remember no reputable business will ever contact you in these ways requesting that you update your personal information, including account numbers, system passwords or Social Security Numbers. 

Scammers Can Attack from Many Different Angles

Visit the American Bankers Association’s Banks Never Ask That website to learn more about the communication methods scammers use.
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Phone Calls

Scammers may try to impersonate the bank over the phone. Don't give any information out unless you made the call yourself.
woman looking at her phone at a suspicous message

Text Messages

Keep info safe by not responding & deleting suspicious text messages.
man viewing his computer laptop screen suspiciously

Email

Most Phishing attempts are done via email, the most frequently used tool. Don't click on any links. Verify before you trust.
man looking at his phone concerned about something he just read

Mobile Payment Apps

Be cautious if you receive a request for money from a stranger. This can happen in apps like Venmo, CashApp, etc.
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Learn About Our Contact Policy

Isabella Bank's Contact Policy

We will never contact you and ask for personal information. Please contact us directly before providing information to anyone who contacts you on an unsolicited basis. 

Recent Articles 

No Sale! Beware of “We Buy Houses” Scams

Red Home For Sale Sign Along the Street

You’ve probably seen signs in your neighborhood that say, “We Buy Houses.” Or maybe you’ve gotten a flyer, email, or call offering to buy your home for cash. If you’re looking to sell your home, you may be tempted by a cash offer. Believe it or not, more all-cash homebuyers are out there than ever before. Some sellers prefer the convenience and simplicity of dealing with a cash buyer. Are these offers legit? Many are – but others are scams.

In this article, we’ll look at some legitimate homebuyers who pay in cash, a few common scams, red flags to watch out for, and ways to stay safe.

How Cash Offers Work 

Cash buyers range from sketchy speculators to legitimate online businesses. Accepting a cash offer is a fast way to sell your house, but the downside is that you might get less than your home’s market value. Why would someone sell their home for less than it’s worth? Maybe the homeowner is in foreclosure or maybe they have a home that needs repairs they can’t afford to make. Because some fast cash offers waive inspections, it can be easier to sell an older, rundown home. Sellers may choose this option if the offer is close to the home’s open market value.

Legitimate Cash Offers

Individual buyers and companies may be interested in purchasing your home for cash, and both can be legitimate.

Private Individuals 

Some homebuyers pay cash to purchase a home instead of taking out a mortgage. In this scenario, you’ll still need to put your home on the market, wait for an offer to come in, and then go through the closing process. Cash purchases can close in as little as a week, and, because there’s no bank involved, there’s no risk of the deal falling through at the last minute because of the buyer’s inability to qualify for a mortgage.

iBuyers

These are legitimate online companies like Opendoor, Offerpad, Zillow, and Redfin that use technology to find properties and make instant offers. Some might even buy your home sight unseen. These cash homebuyers work fast because they need to turn over a high volume of homes to make a profit. If you work with an iBuyer, you can expect to pay fees that run between 5% and 15% of the purchase price.

Investors

Cash homebuyers in this category include individuals or groups who simply want to make a fair profit by fixing up, flipping, or renting out the home in the future. Like iBuyers, investors generally close deals quickly.

“We Buy Houses” Scams 

Unfortunately, not all cash homebuyers are trustworthy, and “We Buy Houses” scams are everywhere. Scammers often prey on homeowners who are experiencing financial hardship because of bankruptcy, illness, or job loss. Here are two common scams:

Foreclosure Relief Scam

A con artist might target homeowners who are struggling to pay their mortgage, offering to take their deed and pay off their mortgage balance. However, it’s important to remember that transferring the deed doesn’t change the fact that the mortgage is yours and you’ll still have to pay it. The scammer will take the deed, and they might even move in new tenants, but they’ll go back on their promise and leave you on the hook for the mortgage.

Predatory Buyers

This is the dark side of the legitimate cash buyer. A predatory buyer often targets a cash-strapped homeowner who is desperate to sell. They may agree to buy the home as is for a set price but then pressure the homeowner into paying out of pocket for costly repairs before they will complete the deal. They may also take advantage of the seller’s sense of urgency by making an especially low-ball offer.

Red Flags to Watch Out For 

If you’re working with a buyer who offers cash for your home, proceed cautiously and watch out for these red flags:

  • Posting Illegal Signs: Scammers often advertise through signs illegally nailed to telephone poles or staked on the side of roads.
  • Being Unprofessional: If the investor you’re working with doesn’t have a business email address or valid references, steer clear!
  • Buying Your House Sight Unseen: Some legitimate iBuyers may do this, but in general, if an individual doesn’t want to see the home before buying it, that can be a warning sign.
  • Asking You to Reveal Your Mortgage Balance: Dishonest buyers want this information to put together a low-ball offer.
  • Using High-Pressure Tactics: Watch out for buyers who pressure you to sign documents before you’ve had time to properly review them.
  • Demanding Upfront Fees: Be cautious if a buyer or investor wants to be paid an upfront fee.
  • Endlessly “Updating” the Sales Agreement: Once you’ve settled on a price, a legitimate buyer won’t keep revising the agreement.
  • Mistakenly “Overpaying”: Some scammers may send you money for a down payment but tell you they accidentally sent too much and ask you to deposit the check and wire the difference. The check will bounce, and you’ll be on the hook for the cash you sent.
  • Asking For Your Deed Before Closing: Never transfer your deed to someone else without consulting a trusted attorney or housing counselor.

Ways to Protect Yourself

Here are some quick tips to help you stay safe from cash-offer scams.

  • Get a professional, impartial appraisal so you know the true value of your home.
  • Take your time reading over contracts, and don’t sign anything you don’t understand.
  • Ask for references and verify businesses through the Better Business Bureau® at bbb.org and read online reviews.
  • Do an online search using the company’s name and the words “scam” or “fraud.”
  • If you’re struggling to pay your mortgage, contact your lender directly. You can also check into government programs and get no-cost support from an approved housing counselor.
  • Work with a real estate attorney.
  • Most importantly, don’t sign over the deed to your home until you receive payment at the closing table.

What to Do If You’re a Victim of a “We Buy Homes” Scam

If you believe you’ve been the victim of a scam, here’s what to do.

  • Contact your financial institution immediately if you’ve sent money to a scammer.
  • File a report with the Better Business Bureau’s Scam Tracker℠ at bbb.org.
  • Notify your state attorney general of the scam at naag.org.

The Main Takeaways

Depending on your situation, selling your home quickly for cash can be a valid option. Just remember that because you aren’t working with a licensed real estate agent, you’re on your own when dealing with high-pressure sales tactics or sketchy buyers. Keep these tips in mind, and if a scammer comes knocking, say, “NO SALE!” If you have questions about selling your home or managing your mortgage, contact a lender.